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Call Routing and Management

Make every call count with smart call routing & call management software

Make the most of every moment with smarter routing, live coaching, and insights that drive better conversations.

Our customers say it best

"All data provided within minutes of the agent being off a call is invaluable."
Matt Bowers, VP Operations, Dynamic Insurance Services

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Optimized for high-intent outreach

Get the right call to the right agent—fast

No more wasted dials or wrong-fit reps. Convoso routes each call based on skills, location, availability, or priority, so your best leads always talk to the best person.

Stay focused on outbound, but ready when calls come to you

Coaching shouldn’t wait for the post-call review. Convoso lets your managers support agents in real time, without interrupting the conversation.

Reporting and insights so you know what's working and can fix what's not

Stop guessing. With clear dashboards and easy-to-digest reports, you can see what’s happening across your contact center, from routing to outcomes.

The leading AI-powered sales platform for fueling growth

The Convoso difference

Continuous innovation and a commitment to building the very best sales contact center solution means you get more. More conversations, more conversions, more revenue. That’s what our customers love about Convoso.